Thank you for shopping on our website. Please review the following shipping terms and conditions to understand our order processing and delivery policies.
1. Order Processing Time
- All orders are processed within 1-3 business days after being placed. Processing includes order verification, quality checks, and packaging.
- The daily cutoff time for order processing is 5:00 PM (based on the Website’s operating time zone). Orders placed after this time will be processed the following business day.
- During promotional periods or peak seasons, processing times may be extended.
- Once a tracking number is assigned to your order, it indicates that the order has been processed and is in transit.
- Shipping to multiple addresses in a single order is not supported.
2. Shipping Methods and Transit Time
- Shipping Methods: We partner with reliable logistics providers (such as major courier services) to ensure safe and timely delivery of your order.
- Transit Time: From the time the order leaves our fulfillment center to its arrival at your address, delivery typically takes 1-5 business days, depending on your location and logistics conditions.
- Please note that delivery delays may occur due to unforeseen circumstances, such as weather, carrier issues, or holidays.
- Including processing and transit time, you can expect to receive your package within 2-8 business days from the time of order placement. In most cases, orders arrive well before the maximum estimated timeframe.
3. Shipping Fees and Regions
- Shipping Regions: We offer shipping to multiple countries and regions, with available destinations displayed at checkout.
- Shipping Fees: Some orders may qualify for free shipping. Any applicable shipping fees will be clearly displayed on the checkout page, calculated based on order value, weight, and destination.
- Any additional customs duties, taxes, or clearance fees, if applicable, are the responsibility of the recipient.
4. Order Confirmation and Tracking
- Upon shipment, you will receive a shipping confirmation notification containing a tracking number (if applicable).
- Tracking information typically becomes active within 24 hours of shipment. You can monitor your package’s status using the tracking number on the courier’s website.
- We recommend regularly checking the tracking information for updates on your package’s delivery status.
5. Lost or Damaged Shipments
- Lost Shipments: If you have not received your package within the maximum estimated shipping timeframe, please contact us through the Website’s support channels. We will investigate and, if necessary, arrange for a replacement shipment or provide an alternative resolution.
- Damaged Shipments: If your package or its contents arrive damaged, please take photos of the damaged items or packaging as evidence and refuse acceptance if possible. Contact us through the Website’s support channels, and we will arrange for a replacement or other resolution.
- We recommend inspecting packages upon receipt and documenting any issues promptly.
6. Taxes
- Unless explicitly stated at checkout, the Website does not collect additional sales tax or value-added tax on orders.
- Depending on the destination’s customs regulations, recipients may be responsible for paying import duties, taxes, or other clearance fees. These costs are borne by the recipient.
7. Additional Notes
- Please ensure that the shipping address and contact information provided at checkout are accurate. The Website is not responsible for delays or losses resulting from incorrect information.
- Certain products (e.g., perishable items, oversized goods, or custom orders) may have additional shipping restrictions or requirements, which will be noted on the product page or at checkout.
- We reserve the right to cancel orders or modify this shipping policy in exceptional circumstances, such as inventory issues or force majeure events.
Thank you for choosing our website. We are committed to providing efficient and reliable shipping services. If you have any questions, please reach out through the support channels provided on the Website.