Thank you for shopping on our website. This Refund and Return Policy outlines the terms and conditions for canceling orders, modifying orders, returning products, and requesting refunds or exchanges. Please review this policy carefully before making a purchase.
1. Order Cancellation
- Pre-Shipment Cancellation: You may cancel your order at no cost if it has not yet been processed or shipped. To cancel, please use the support channels provided on the Website.
- Post-Shipment Cancellation: If your order has already been shipped, cancellation requests may incur a management fee of up to 10% of the total order amount to cover processing and recall costs.
- Cancellation requests must be submitted through the Website’s support channels as soon as possible.
2. Order Changes
- Direct modifications to an existing order are not permitted. To change an order, you must cancel the original order (subject to the cancellation terms above) and place a new order with the desired changes.
3. Customer Responsibilities
- You are responsible for inspecting all items upon receipt. If the goods are severely damaged or incorrect (e.g., wrong product, size, or material), you should refuse delivery and notify us immediately through the Website’s support channels.
- If you are unable to inspect the goods at the time of delivery (e.g., due to absence or insufficient time), please note “Potentially Damaged” or “Uninspected” on the delivery slip and inspect the items as soon as possible.
4. Return and Refund Eligibility
- You must inspect your order within 5 business days of receipt. Full refunds may be issued under the following conditions:
- The product’s outer packaging is significantly damaged upon arrival.
- The product itself is damaged or defective upon arrival.
- The product’s design, size, or material differs from what was ordered.
- A different product was received than what was ordered.
- The product does not match the description provided on the Website.
- Notifications of issues received after the 5-business-day period may not be eligible for refunds or exchanges, at the Website’s discretion.
5. Returns and Exchanges
- Returns:
- If you wish to return a delivered product, you may do so within 30 days of receipt, provided the item is unopened, unused, and in its original condition with all tags and packaging intact.
- You are responsible for return shipping costs and may incur a restocking fee of up to 10% of the product price.
- Returns must be initiated through the Website’s support channels, and instructions will be provided for processing.
- Items showing signs of use, wear, or alteration, or those without original tags or packaging, are not eligible for return.
- Exchanges:
- If you wish to exchange a product for a different size, color, or variant, you must initiate the process through the Website’s support channels within 30 days of receipt.
- You are responsible for the shipping costs for both the return and the reshipment of the exchanged item.
- Exchanged items must meet the same conditions as returns (unopened, unused, with original tags and packaging).
- Non-Returnable Items:
- Clearance or final sale items are non-returnable and non-exchangeable unless defective or incorrect.
- Custom or personalized products may have additional restrictions, as noted on the product page or at checkout.
6. Refund Process
- Upon receiving and inspecting your returned items, we will notify you through the Website’s support channels regarding the approval or rejection of your refund or exchange request.
- Approved refunds will be processed to the original payment method within 5 business days of receiving the returned items. The refund amount may exclude original shipping fees or restocking fees, as applicable.
- Cooperation in confirming refund details (e.g., method and amount) is necessary to ensure timely processing.
7. Lost or Undelivered Packages
- If you have not received your package within 30 days of order placement, please contact us through the Website’s support channels. We will investigate with the shipping carrier and, if necessary, issue a full refund or replacement within 5 business days of confirming the loss.
- You must provide your order details when reporting a lost package to facilitate the investigation.
8. Additional Notes
- Original Packaging: All returns and exchanges must include the original packaging. Items returned without their original packaging may be rejected.
- Warranty Products: For products with a warranty, the return and exchange period may extend to the duration of the warranty, as specified on the product page or at checkout.
- Return Shipping Responsibility: You are responsible for ensuring returned items are sent via a trackable shipping method. The Website is not liable for lost or damaged returns during transit.
- Unapproved Returns: Returns sent without prior approval through the Website’s support channels may not be accepted, and no refund or exchange will be issued.
- Clearance Items: Clearance or final sale items are sold “as-is” and are not eligible for returns or exchanges unless defective or incorrect.
9. Policy Duration
- Unless otherwise specified (e.g., for warranted products), this policy is valid for 30 days from the date of delivery. After this period, orders are considered accepted, and no further refund or exchange requests will be processed.
Thank you for choosing our website. We strive to provide a fair and transparent return and refund process. For any questions or to initiate a return, exchange, or cancellation, please use the support channels provided on the Website.